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Everyone on a team has their own Vidimo account. This guide covers every way to get into the app, from your very first sign-up to recovering a forgotten password.

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Sign up

1

Open the sign-up screen

On the sign-in screen, tap Sign up at the bottom. You’ll land on the Create an account screen.
2

Enter your details

Fill in Display name (the name your colleagues and guests see), Email, and Password. Your password must be at least 8 characters. Then tap Create account.Prefer Google or Apple? Use Continue with Google or Continue with Apple instead — see Sign in below.
3

Verify your email

Vidimo emails you a verification link once your account is created. You don’t have to act on it to start using the app — open the email whenever suits you. See Verifying your email.
4

Complete your profile

The first time you sign in, the Complete your profile screen asks for your display name. See Complete your profile.
If you signed up with Google or Apple, your name and email come from that account and your email is already verified — you go straight to Complete your profile.
Below Create account you’ll find a line naming our Terms of Service and Privacy Policy — tap either to read it before you sign up. Once you’re in, you can reach both again from Your avatar at any time.

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Sign in

On the Sign in screen you have three options.

Email and password

Enter your Email and Password, then tap Sign in.

Continue with Google

Tap Continue with Google and choose your Google account.

Continue with Apple

Tap Continue with Apple and confirm with your Apple ID.
Don’t have an account yet? Tap Sign up at the bottom of the screen.
Once you’re in, head to Find your way around to learn the three tabs, the property switcher, and search.

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Forgot your password

If you can’t remember your password, you can reset it with a code sent to your email.
1

Open the forgot password screen

On the Sign in screen, tap Forgot password? next to the password field.
2

Request a reset code

On the Forgot password screen, enter your Email and tap Send reset code. We email a 6-digit code to that address if an account exists for it.
3

Enter the code and set a new password

On the Enter reset code screen, type the 6-digit Reset code from your email, then enter your New password (at least 8 characters) and re-enter it in Confirm password. Tap Reset password, and when you see Password reset, tap Sign in to log in with your new password. Didn’t get it? Tap Didn’t get a code? Resend.
For your security, the Enter reset code screen appears whether or not an account exists for that email, so it never reveals who has an account.

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Verifying your email

After you sign up with email and password, Vidimo sends a verification link to confirm your address.
  • Signing up takes you straight into the app. Verifying isn’t required first, so you can open the emailed link whenever it suits you.
  • If you’re still signed in on that device, the link takes you straight into the app with your address confirmed — there’s nothing else to do.
  • If you open the link somewhere you’re signed out — a different browser, or the one your mail app opens — you’ll see Check your verification link. Tap Go to sign in; if the link worked, your email is already verified.
  • Opening an older link that still carries its code shows Email verified — tap Continue to carry on.
  • If a link has expired or failed, the Verification failed screen lets you tap Resend verification email or Back to sign in.
Verification links work once and can expire. If a link no longer works, request a fresh one with Resend verification email rather than reusing the old email.

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Complete your profile

The first time you sign in, the Complete your profile screen asks for your display name.
1

Enter your display name

Type the name you want colleagues and guests to see in the Display name field. If you signed in with Google or Apple, it may already be filled in from that account — adjust it if you like.
2

Continue

Tap Continue. Vidimo then takes you to the right place: the app if you already belong to a property, or the setup flow to create or join one.
You can change this name later under Your profile.

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Next steps

Find your way around

The three tabs, the property switcher, search, and notifications.

Your profile

Update your photo, name, phone, language, and theme.