When you go offline
If your connection drops, a banner appears at the top of the screen:You’re offline. Changes will sync when you’re back.You can keep viewing your chats, tasks, and calendar, and keep working as normal. Anything you change is saved on your device and syncs automatically the moment your connection returns. You don’t need to do anything to make that happen. If your device is online but Vidimo’s own servers can’t be reached (a service outage, or a wifi that makes you sign in before it lets anything through), the banner tells you that instead:
Can’t reach Vidimo. Changes will sync when it’s back.It works the same way: keep going, and your changes sync as soon as the connection is back.
The banner clears itself as soon as you’re back online. There’s no button to
tap and nothing to retry.
The first time you sign in
The very first time you sign in on a device, Vidimo loads your data and shows a brief syncing screen with a progress bar while it does. On a slow connection this can take a little longer; the progress bar shows it’s still working. If Vidimo can’t reach the server during that first load, you’ll see a message letting you know, along with a Try again option. Your data will load as soon as the connection is restored. You can tap Try again to attempt it right away, or simply wait and it will pick up on its own. The same happens whenever a different account signs in on a device someone else used before: Vidimo removes the previous account’s data from the device before showing yours.If your connection is fine and Vidimo still won’t load, check
status.vidimo.app. It shows whether
Vidimo itself is having trouble, and it runs outside our own
infrastructure, so it keeps answering even when we’re down.
Signing out
Signing out removes your data from the device, so the next person to use it starts clean. Signing out needs a connection: if you’re offline, Vidimo tells you so and keeps you signed in, with everything still on the device. The same goes if Vidimo can’t be reached, and on a slow connection signing out can take a moment while Vidimo confirms it. The one thing it keeps is a guest ID scan that couldn’t be sent yet. It’s sent the next time you sign in on that device, if that’s within 7 days of the scan. Before signing you out, Vidimo sends any changes still waiting to sync, which usually takes a moment. If some still can’t be sent (Vidimo can’t be reached), it asks first:2 changes on this device haven’t synced yet. Signing out now deletes them from this device, and they won’t reach Vidimo.If Vidimo can’t count them in time, it says some changes may not have synced yet instead. The choice is the same. To keep them, tap Stay signed in (Cancel in a browser or on the desktop app) and sign out once they’ve synced. Tap Sign out anyway (OK) only if you’re happy to lose them.
Next steps
Find your way around
The main tabs, the property switcher, search, and notifications.